Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up the checkout process.This was an example of organization change through a change in
A) people.
B) technology and operations.
C) social responsibility.
D) culture.
E) structure and design.

Question

Quizplus · Accepted Answer

The removal of self-service checkout lanes is a change in technology and operations, as it involves changing the way the supermarket processes transactions. The other options (people, social responsibility, culture, and structure and design) do not directly relate to this change.

Big Y,a Supermarket Chain,decided to Remove Self-Service Checkout Lanes Because