Question 1

Which of the following is NOT an example of an organization change produced as a result of changing people?

Accepted Answer

The answer of Which of the following is NOT an...

Question 2

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled.Hurricane Irene created change in the area of

Accepted Answer

The hurricane caused damage to the pumpkin crop in the Northeast, which led to wholesalers seeking out growers in other regions. This change in sourcing reflects a shift in operations for the pumpkin industry.

Question 3

Which of the following is NOT a type of intervention or activity commonly used in organization development?

Accepted Answer

External recruitment is not a type of intervention or activity commonly used in organization development. OD interventions involve various activities that focus on improving the organization's efficiency and effectiveness, including third-party peacemaking, coaching and counseling, process consultation, and technostructural activities. However, external recruitment is a human resource management function that involves sourcing, attracting, and hiring new employees from outside the organization.

Question 4

The steps in the reengineering process do NOT involve

Accepted Answer

The reengineering process may involve changing the attitudes of workers, but it is not a necessary step in the process. The other options listed are all steps involved in the reengineering process.

Question 5

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Accepted Answer

The primary change required to convert from steel or copper to plastic pipe manufacturing is in the work process. This includes changes in materials used, equipment, and skill sets required for workers. Information systems, control systems, work sequence, and enterprise resource planning may also require changes, but they are not the primary area of focus for this conversion.

Question 6

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up the checkout process.This was an example of organization change through a change in

Accepted Answer

The removal of self-service checkout lanes is a change in technology and operations, as it involves changing the way the supermarket processes transactions. The other options (people, social responsibility, culture, and structure and design) do not directly relate to this change.

Question 7

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

Accepted Answer

The answer of Motorola determined it could better service its...

Question 8

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises.These exercises are intended to iron out problem areas and to encourage more company-wide communications.Such exercises are one of the interventions used in organization

Accepted Answer

The use of team-building exercises as a means of improving communication and addressing problem areas within a company falls under the category of organization development, which refers to planned interventions aimed at improving organizational effectiveness and efficiency.

Question 9

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Accepted Answer

All of these options involve changes in technology and/or operations within an organization, which fall under the broad category of organization change by means of technology and operations. Choice A involves a change in the material used to make a product, while Choice B involves a change in the inspection process during production. Choice C involves a change in the way claims are processed and verified, while Choice D involves a change in the physical location of offices and the use of PC networking.

Question 10

Which of the following represents organization change by means of a change in people?

Accepted Answer

Implementing a new performance appraisal system involves a change in people because it requires employees to adapt to a new system of being evaluated and potentially changing their behavior to meet new standards. The other options involve changes in technology, structure, or process, but do not necessarily involve a change in people or their behavior.

Question 11

Which of the following exemplifies a people change that would result in an organization change?

Accepted Answer

A new CEO can bring different leadership styles, strategies, and visions, which can lead to significant organizational changes.

Question 12

The first step in the reengineering process involves

Accepted Answer

Developing goals and a strategy for reengineering is the first step in the reengineering process.

Question 13

After the federal government stepped in to keep some businesses from failing,new attention was focused on executive compensation.Politicians,tax payers and news media called for change.This is an example of an organization change attempt focused on influencing

Accepted Answer

The change attempt is focused on influencing people, specifically the executives, by addressing their compensation practices.

Question 14

Which of the following is a type of intervention or activity commonly used in organization development?

Accepted Answer

All of the given choices are commonly used in organization development interventions. Education can involve training programs, workshops, or education on specific topics related to organizational development. Survey feedback involves collecting feedback from employees through surveys, analyzing the data, and making changes based on the feedback. Intergroup activities involve activities that bring different departments or teams within an organization together to promote communication and collaboration. Life and career planning can involve coaching or training programs to help employees set and achieve personal and professional goals.

Question 15

Reengineering is needed when an organization

Accepted Answer

Reengineering is needed when an organization recognizes entropy, which is the gradual decline into disorder and inefficiency. This may occur due to changes in technology, competition, or other external factors, and requires a radical restructuring of the organization's processes and systems to regain efficiency and effectiveness. None of the other options require reengineering as a solution.

Question 16

General Motors frequently asks its employees to measure such things as supervisor effectiveness.This is an OD technique known as ____.

Accepted Answer

Surveys are a common OD technique used to measure various aspects of an organization, including supervisor effectiveness.

Question 17

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

Accepted Answer

Organization change is a planned effort that is organization-wide and managed from the top. It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

Question 18

Organization change by means of change in technology and operations occurs when an organization

Accepted Answer

Implementing ERP (Enterprise Resource Planning) involves changing technology and operations to integrate and streamline processes across an organization.

Question 19

The reengineering of an organization involves

Accepted Answer

The reengineering of an organization involves all the choices listed. Business process change is a key aspect of reengineering, which can lead to major gains in service capabilities. Reengineering involves changing all aspects of a business, including the expenditure of money and/or time. Therefore, all of the choices are correct.

Question 20

Which of the following statements is NOT a fundamental assumption of organization development?

Accepted Answer

The assumption that employees normally take an adversarial stance with respect to the organization is not a fundamental assumption of organization development. In fact, organization development emphasizes the importance of creating a positive relationship between employees and the organization, which involves addressing employee concerns and goals to foster a sense of ownership and commitment. The other choices, A, B, C, and E, are all fundamental assumptions of organization development.

Quiz 12: Managing Change and Innovation