Question 1

Outline the steps in the reengineering process.Use diagrams if you need them to make your answer clearer.

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Question 2

Briefly describe the results that have been achieved using OD interventions.How do we know that the results were the result of the intervention rather than some other factor?

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Question 3

Walgreens is attaching magnifying glasses to shelves to help customers read packages.The change is an example of ____________________ innovation.

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Question 4

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

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Question 5

The business world is a relatively unstable environment.However managers are needed in many careers with more stability like state and federal government,school administration,and faith based organizations.Where do you want to work? Describe the organizational change you expect to experience there.

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Question 6

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

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Question 7

The stage in which an organization takes a developed idea and uses it in the design of new products is the innovation ____________________ stage.

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Question 8

Every successful innovation bears its own seeds of ____________________.

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Question 9

Define the term organization development.Briefly describe the basic assumptions on which OD efforts are based.

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Question 10

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

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Question 11

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world.If you were the CEO of Coca-Cola,a global company,how would you use that information in your planning?

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Question 12

Define the term organizational innovation.Briefly describe the stages of the innovation process.

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Question 13

A(n)____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

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Question 14

A(n)____________________ is a middle manager who learns about an inventor's idea,becomes committed to it,and then uses knowledge of the large company to help transform the idea into a marketable product or service.

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Question 15

Why do organizations find change necessary?

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Question 16

List and briefly describe six organization development interventions.

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Question 17

How do the steps in the comprehensive organization change model compare to those in the classical decision-making model?

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Question 18

What impact do you think globalization will have on the three areas of organization change?

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Question 19

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read.This is an example of ____________________ innovation.

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Question 20

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

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Quiz 12: Managing Change and Innovation