An example of a customer contact point is
A) in person.
B) on the phone.
C) online.
D) all of the above.
Correct Answer:
Verified
Q15: Customer service is the process of satisfying
Q16: Customers today demand service that is
A) good.
B)
Q17: The social media process a business chooses
Q18: The reasons consumers buy vary considerably, but
Q19: The acronym CSR refers to
A) community service
Q20: The Internet, mobile/wireless technologies, and social networks
Q21: "Our customers are #1" is an example
Q22: Which of the following customer service media
Q23: Persons or organizations that purchase and use
Q25: A collection of demographic information that explains
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