Service is easily managed because it doesn't involve many variables.
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Q9: A baseline standard is the minimum level
Q10: Exceptional customer service is a mindset that
Q11: Taking initiative, being optimistic and tolerating frustration
Q12: In some companies, superior service just happens
Q13: The best way for a company to
Q15: Regardless of what a company does to
Q16: Positive first impressions are generally not influenced
Q17: True empowerment means that employees can bend
Q18: Workers who do not have a very
Q19: Most people shift from one supplier to
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