In some companies, superior service just happens naturally.
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Q7: When hiring customer service professionals, companies should
Q8: The beliefs about service a customer has
Q9: A baseline standard is the minimum level
Q10: Exceptional customer service is a mindset that
Q11: Taking initiative, being optimistic and tolerating frustration
Q13: The best way for a company to
Q14: Service is easily managed because it doesn't
Q15: Regardless of what a company does to
Q16: Positive first impressions are generally not influenced
Q17: True empowerment means that employees can bend
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