Negative language fails to stress the actions that can be taken to remedy a problem.
Correct Answer:
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Q1: Language, whether positive or negative, has little
Q2: Verbal communication is perceived as less conscious,
Q3: The receiver's reaction to a message that
Q5: A mixed message is a single communication
Q6: The communications message consists solely of the
Q7: By avoiding or ignoring problems, passive communicators
Q8: When working with global and diverse customers,
Q9: The passive and aggressive communication styles should
Q10: The best response to a service request
Q11: In a written or spoken message, tone
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