Question 1

Although more expensive than conventional outsourcing since it requires organizing its own facilities and hiring employees in a foreign country, ____ does give a company much more control over the employees and procedures used than with conventional outsourcing.
A) captive offshoring
B) indirect outsourcing
C) capital offshoring
D) pointed outsourcing

Accepted Answer

Captive offshoring involves a company setting up and managing its own subsidiary or facility in a foreign country. While it may be more expensive initially, it gives the company complete control over its operations and the ability to tailor them to their own specific needs. This is in contrast to traditional outsourcing where the company may have less control over the procedures used by the outsourcing partner. Indirect outsourcing, capital offshoring, and pointed outsourcing are not terms commonly used in the outsourcing industry.

Question 2

An inventory management system that goes beyond just managing inventory to act as a complete distribution system (including inventory, order, shipping, and transportation management among other features) is often referred to as a ____ management system (WMS).
A) warranted
B) warehouse
C) wireless
D) world

Accepted Answer

A system that manages inventory, order, shipping, transportation, and other aspects of distribution is commonly referred to as a warehouse management system (WMS).

Question 3

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.
A) order entry systems
B) accounting systems
C) office systems
D) document processing systems

Accepted Answer

E-commerce systems and POS systems are both types of order entry systems, as they involve accepting and processing customer orders for goods or services. Accounting systems, office systems, and document processing systems may be used in conjunction with order entry systems, but they are not specific types of order entry systems themselves.

Question 4

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.
A) neural networks
B) expert systems
C) robots
D) biometric systems

Accepted Answer

Neural networks attempt to simulate the way that the human brain processes information by using complex algorithms to analyze and recognize patterns in data. Expert systems, robots, and biometric systems may use elements of artificial intelligence, but they do not necessarily mimic the workings of the human brain in the same way that neural networks do.

Question 5

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.
A) rules processor
B) inference engine
C) data authority
D) knowledge bus

Accepted Answer

The inference engine is a key component of an expert system that applies the rules and logic programmed into the system to the data stored in the knowledge base. It then draws conclusions and makes decisions based on that analysis. A rules processor may also be a part of the system, but it typically refers to the software that manages and manipulates the rules themselves. Data authority and knowledge bus are not relevant components of an expert system.

Question 6

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.
A) Operational
B) Executive
C) Middle
D) External

Accepted Answer

Operational managers are responsible for overseeing non-management employees and ensuring that day-to-day operations run smoothly. This includes individuals such as supervisors, foremen, and office managers. Executive managers are responsible for overseeing the overall direction and strategy of a company, while external managers work outside of the organization (such as consultants or contractors). Middle managers are responsible for managing lower-level managers and ensuring that operations are aligned with company goals.

Question 7

Each step of the ____ results in some type of documentation that carries forward to the next step in the cycle.
A) system analysis
B) system development life cycle
C) system implementation
D) system acquisition

Accepted Answer

The system development life cycle (SDLC) is a process used to plan, design, develop, test, and deploy an information system. Each step in the SDLC results in documentation that informs the next phase of the cycle, ensuring that the system is developed and implemented correctly. System analysis, system implementation, and system acquisition are all components of the SDLC, but do not fully encompass the entire cycle.

Question 8

____ refers to the use of computers to help manage manufacturing operations and control the machinery used in those processes.
A) Computer-aided manufacturing (CAM)
B) Computer-aided design (CAD)
C) Enterprise architecture
D) Product lifecycle management (PLM)

Accepted Answer

Computer-aided manufacturing (CAM) specifically refers to the use of computers in managing manufacturing operations and controlling machinery. The other choices are related to different aspects of product or system design and management.

Question 9

When computer systems perform in ways that would be considered intelligent if observed in human beings, it is referred to as ____.
A) artificial intelligence (AI)
B) computer-aided design (CAD)
C) computer-aided manufacturing (CAM)
D) neural networks

Accepted Answer

Artificial Intelligence (AI) is the field of computer science that deals with developing machines to perform tasks that would normally require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

Question 10

A ____ is responsible for maintaining a large, multiuser system.
A) software engineer
B) system administrator
C) vice president of information systems
D) programmer/analyst

Accepted Answer

A system administrator is specifically responsible for maintaining a large, multiuser system, whereas the other options may have responsibilities that extend beyond system maintenance.

Question 11

A(n) ____ is responsible for setting up and managing large databases within an organization.
A) database administrator
B) application programmer
C) database analyst
D) data processing director

Accepted Answer

A database administrator is specifically responsible for setting up and managing large databases within an organization. An application programmer focuses on developing software applications, a database analyst focuses on analyzing data within a database, and a data processing director is responsible for overseeing all data processing functions within an organization, which may include database management but is not limited to it.

Question 12

The various types of communications systems that are in place at many organizations include e-mail, messaging, videoconferencing, ____, and telecommuting.
A) point-of-sale (POS) systems
B) collaborative (workgroup) computing
C) fingerprint payment systems
D) geographic information system (GIS)

Accepted Answer

Workgroup computing is a common type of communication system used in organizations, allowing teams to collaborate and coordinate their efforts through shared documents, project management tools and communication channels.

Option A, POS systems, are not typically included in communication systems, as they are primarily used for completing transactions in sales environments.

Option C, fingerprint payment systems, are a specialized type of payment technology and not relevant to general communication systems.

Option D, geographic information systems (GIS) are another specialized technology used for mapping and analyzing geospatial data and are not typically considered a communication system.

Therefore, the best choice is B, collaborative (workgroup) computing.

Question 13

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.
A) ERP
B) EDI
C) GIS
D) DSS

Accepted Answer

The description matches that of an Enterprise Resource Planning (ERP) system, which integrates a variety of business processes across an organization. EDI (B) is a specific technology for electronic document exchange, GIS (C) is a tool for spatial analysis and mapping, and DSS (D) is a decision support system for assisting with decision-making processes.

Question 14

To help store, organize, and retrieve documents once they have been created in or converted to digital form, a(n) ____ system can be used.
A) transaction processing
B) document processing
C) document management
D) office automation

Accepted Answer

A document management system is specifically designed to store, organize, and retrieve digital documents, while the other options are more general or focused on other aspects of office work.

Question 15

The ____ Web is a predicted evolution of the current Web in which all Web content is stored in a manner similar to data in a database so that it can be retrieved easily when needed to fulfill user requests.
A) Intelligent
B) Knowledge
C) Central
D) Semantic

Accepted Answer

The semantic web is a proposed development of the current web in which content is stored in a way that machines can understand and process. It aims to create a more interconnected and efficient web by allowing computers to interpret the meaning behind data, enabling easier data integration and retrieval.

Question 16

____ carry on written "conversations" with people in a natural language.
A) Expert systems
B) Intelligent agents
C) Chatterbots
D) Neural networks

Accepted Answer

Chatterbots are computer programs designed to simulate conversation with human users. They use natural language processing and artificial intelligence techniques to carry on written conversations with people. Expert systems are computer programs designed to provide expert-level knowledge and advice in a specific domain, but they do not engage in conversation in a natural language. Intelligent agents and neural networks can also interact with users, but they may not necessarily use natural language to do so.

Question 17

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.
A) chief executive officer (CEO)
B) chief security officer (CSO)
C) chief information officer (CIO)
D) chief data officer (CDO)

Accepted Answer

The chief information officer (CIO) is responsible for overseeing routing transaction processing and information systems activities, as well as other computer-related areas in a company.

Question 18

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations), it is called ____.
A) ERP2
B) EDI
C) CRM
D) EAI

Accepted Answer

The exchange of information between different applications is typically achieved through Enterprise Application Integration (EAI) technologies. EAI ensures seamless integration between different applications, such as an ERP system and a CRM system. Option A (ERP2) is not a commonly used term and does not accurately describe the exchange of information between applications. Option B (EDI) refers to a specific type of electronic data interchange used to exchange business documents between organizations, but it does not necessarily involve the integration of ERP or other internal systems. Option C (CRM) refers to a specific type of system (customer relationship management) and is not a term used to describe the exchange of information between applications.

Question 19

____ refer to the variety of systems in place to record the details of a company's financial transactions (such as payments and purchases).
A) Accounting systems
B) Payroll systems
C) Order entry systems
D) Transaction processing systems

Accepted Answer

Accounting systems are specifically designed to record and manage financial transactions within a company. Payroll systems are focused on managing employee payroll and benefits, while order entry systems are designed for recording orders and tracking inventory. Transaction processing systems may encompass all types of transactions, but accounting systems specifically focus on financial transactions.

Question 20

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.
A) transaction processing system
B) office system
C) general ledger system
D) management information system (MIS)

Accepted Answer

A management information system (MIS) is designed to provide decision makers with regular, routine, and timely information that is used to make decisions. A transaction processing system processes and records transactions such as sales, purchases, and payments. An office system includes software applications such as word processing and email. A general ledger system is an accounting system that records financial transactions.

Quiz 10: Information Systems and System Development

Although more expensive than conventional outsourcing since it requires organizing its own facilities and hiring employees in a foreign country, ____ does give a company much more control over the employees and procedures used than with conventional outsourcing.

An inventory management system that goes beyond just managing inventory to act as a complete distribution system (including inventory, order, shipping, and transportation management among other features) is often referred to as a ____ management system (WMS) .

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

Each step of the ____ results in some type of documentation that carries forward to the next step in the cycle.

____ refers to the use of computers to help manage manufacturing operations and control the machinery used in those processes.

When computer systems perform in ways that would be considered intelligent if observed in human beings, it is referred to as ____.

A ____ is responsible for maintaining a large, multiuser system.

A(n) ____ is responsible for setting up and managing large databases within an organization.

The various types of communications systems that are in place at many organizations include e-mail, messaging, videoconferencing, ____, and telecommuting.

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.

To help store, organize, and retrieve documents once they have been created in or converted to digital form, a(n) ____ system can be used.

The ____ Web is a predicted evolution of the current Web in which all Web content is stored in a manner similar to data in a database so that it can be retrieved easily when needed to fulfill user requests.

____ carry on written "conversations" with people in a natural language.

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations) , it is called ____.

____ refer to the variety of systems in place to record the details of a company's financial transactions (such as payments and purchases) .

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.