Dissatisfaction leads to feelings of tolerance,distress,sadness,regret,and relief.
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Q8: Consumer will not feel post-purchase regret if
Q9: One study found it took 12 positive
Q10: Researchers suggest consumers go through four stages
Q11: Post-purchase dissonance is a feeling of elation
Q12: One of the downsides of setting consumers'
Q14: With the example of the airline industry,companies
Q15: A study of European consumers found that
Q16: When a consumer is satisfied with a
Q17: Satisfaction is higher if a consumer feels
Q18: It is in the company's best interest
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