If you did not enjoy a movie or if you were unhappy with a salesperson,____ has occurred.
A) goal incongruence
B) dissatisfaction
C) expectation confirmation
D) incongruous matching
E) schema disconnection

Question

Quizplus · Accepted Answer

Dissatisfaction refers to the feeling of disappointment, unhappiness, or displeasure that occurs when a product, service, or experience does not meet one's expectations or needs. This option best describes the situation where an individual did not enjoy a movie or was unhappy with a salesperson. Goal incongruence refers to the situation when the goals or interests of two people or groups are incompatible with each other. Expectation confirmation refers to the situation where a person's expectations about a product or service are met, leading to a positive evaluation. Incongruous matching and schema disconnection are not relevant terms in this context.

If You Did Not Enjoy a Movie or If You