Which of the following is a good practice when working with a customer on site?
A) if a customer has a document on the screen, it's okay to read it
B) limit use of your cell phone to work-related calls
C) since you are there to help, it's okay to use the customer's phone for important calls
D) inform the user that if you have to leave while they make a phone call, they will have to pay more

Question

Quizplus · Accepted Answer

Limiting the use of your cell phone to work-related calls shows professionalism and respect for the customer's time and needs. Reading the customer's document without permission is a violation of privacy, and using their phone without permission may not be appropriate or necessary. Informing the user that they will have to pay more if they make a phone call while you are gone is unprofessional and may lead to a negative customer experience.

Which of the Following Is a Good Practice When Working