Which of the following is NOT a good practice when working with a computer illiterate user over the phone?
A) frequently ask the customer to tell you what is displayed on the screen
B) don't ask the customer to perform a task that might destroy data
C) before proceeding with the call, tell the customer to put someone else on the line
D) provide step-by-step mouse and keyboard instructions

Question

Quizplus · Accepted Answer

It is not a good practice to tell the customer to put someone else on the line because it can make the customer feel insecure and unsupported. It is important to provide clear and simple instructions and to guide the customer through the process step by step, even if it takes more time.

Which of the Following Is NOT a Good Practice When