When investigating complaints, managers should __________.
A) collect positive facts only
B) interview both accuser and accused
C) collect negative facts only
D) take only oral statements

Question

Quizplus · Accepted Answer

Managers should interview both the accuser and accused to get a full understanding of the situation and collect evidence from both sides. Collecting only positive facts or negative facts may bias the investigation, and taking only oral statements may not provide enough evidence to come to a conclusion.

When Investigating Complaints, Managers Should __________