Before placing a person on hold, it is important to first
A) allow the caller to complete the introductory phase and explain the purpose
B) explain that you are too busy, but will get to them soon
C) write down their name and number in case they are disconnected
D) tell them to call back later when you are less busy
Correct Answer:
Verified
Q1: What is not true regarding feedback?
A) It
Q2: Negative or "closed" styles of receiving feedback
Q4: All of the following are considered "do's"
Q5: What is true regarding written instructions?
A) They
Q6: The most important nonverbal communication skill is
A)
Q7: The use of fax machines in pharmacy
A)
Q8: When asking questions of a patient, it
Q9: Most communication transmissions are
A) electronic
B) written
C) through
Q10: When giving feedback, it is important to
Q11: What is true regarding written messages?
A) Scraps
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