Using a "secret shopper" to record and report how sales clerks assisted customers would be an example of disguised observation.

Name: Using a "secret shopper" to record and report how sales clerks assisted customers would be an example of disguised observation.
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Question

Quizplus · Accepted Answer

Disguised observation involves observing individuals or behaviors without their knowledge or awareness. In this case, using a secret shopper to record and report how sales clerks assisted customers would be an example of disguised observation.

Using a "Secret Shopper" to Record and Report How Sales