Question 1

Josh is concerned about protecting his home while he's away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling?
A) Smart bulb
B) Smart security system
C) Smart lock
D) Smart plug

Accepted Answer

A smart plug will allow Josh to control the power to the radio, turning it on and off at different times using the Alexa app on his smartphone. This will give the appearance of someone interacting with the radio and increase the security of his home while he's away. Smart bulbs, security systems, and locks do not provide this specific functionality.

Question 2

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?
A) Desktop as a Service
B) Video conferencing application
C) Cloud storage
D) Cloud-hosted training modules

Accepted Answer

A video conferencing application would allow Lionel to attend meetings remotely in real time with his coworkers. Desktop as a Service, cloud storage, and cloud-hosted training modules do not directly address the need to attend remote meetings.

Question 3

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?
A) Hand picker
B) Receiving clerk
C) Freight mover
D) Shipping clerk

Accepted Answer

Sabrina's job involves receiving and inspecting items, which makes her a receiving clerk. The other job roles listed (hand picker, freight mover, and shipping clerk) do not involve the same duties.

Question 4

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?
A) Extended customer service hours
B) Personalized "About" page
C) High-quality product photos
D) Flexible return policies

Accepted Answer

High-quality product photos will give customers a better idea of what they will receive when they purchase items from the website. They can see details and get a clearer understanding of the product, which can help manage their expectations and reduce complaints. While extended customer service hours, a personalized "About" page, and flexible return policies are all important aspects of a good customer experience, they won't specifically address the issue of customers not knowing what to expect from the products they purchase.

Question 5

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?
A) Natural language processing (NLP)
B) Artificial intelligence (AI)
C) Internet of Things (IoT)
D) Machine learning (ML)

Accepted Answer

The technology that minimized Ian's wait time is artificial intelligence (AI), which is used by the Uber app to predict ride demand and dispatch drivers in the most efficient manner possible.

Question 6

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Accepted Answer

The number of credit card payments processed per year does not determine if a business needs to comply with PCI requirements. Any business that accepts credit card payments must comply with PCI requirements for handling their customers' payment information, regardless of the number of transactions processed per year.

Question 7

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she's away from home?
A) network cable
B) cellular connection
C) power cable
D) Bluetooth connection

Accepted Answer

The answer of Alannah just purchased a smart lock for...

Question 8

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stay s on the track . What kind of learning model is Janelle's car using?
A) Reinforcement learning
B) Unsupervised learning
C) Dataset learning
D) Supervised learning

Accepted Answer

Janelle's car is using reinforcement learning, where the algorithm provides a score or reward based on the car's performance (in this case, how closely it stays on the track). The model then adjusts its actions to maximize the reward, leading to improved performance over time.

Question 9

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?
A) Rapid elasticity
B) Broad network access
C) Resource pooling
D) Measured service

Accepted Answer

Broad network access allows cloud customers to access their services and resources from a range of devices with internet connectivity, such as smartphones and laptops, ensuring they can make changes to databases while traveling or from anywhere with internet connectivity. Rapid elasticity refers to the ability of cloud resources to quickly and easily scale up or down based on demand. Resource pooling is the ability to share resources among multiple customers to improve efficiency and cost savings. Measured service is the ability to monitor and measure resource usage to enable billing and resource management.

Question 10

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?
A) Online marketplace
B) Physical storefront
C) Social media
D) Online storefront

Accepted Answer

Charlie most likely uses an online storefront to order hardware in bulk from a distributor in a nearby state. This allows him to easily search and select the specific hardware he needs, place orders, and track shipments. An online storefront also enables Charlie to manage his inventory and process payments efficiently.

Question 11

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?
A) IaaS
B) SaaS
C) DBaaS
D) PaaS

Accepted Answer

Infrastructure as a Service (IaaS) is the best choice for Terrance to set up a Windows server in his company's public cloud. With IaaS, Terrence can provision his own virtual machines and configure them to meet his company's specific needs. This will give him greater control and flexibility compared to other cloud services like Software as a Service (SaaS), Database as a Service (DBaaS), or Platform as a Service (PaaS).

Question 12

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?
A) Paas
B) RaaS
C) SaaS
D) IaaS

Accepted Answer

Meghan is using Zoom, which is a software application delivered as a service over the internet (Software as a Service or SaaS). She is not responsible for managing any infrastructure or platform as would be required for Infrastructure as a Service (IaaS) or Platform as a Service (PaaS). There is no indication that she is using any robotic or automation services (Robots as a Service or RaaS).

Question 13

What technology allows Siri to understand you when you request a route to a location in a nearby city?
A) Artificial intelligence (AI)
B) Internet of Things (IoT)
C) Machine Learning (ML)
D) Natural language processing (NLP)

Accepted Answer

Natural language processing (NLP) is the technology that allows Siri to understand spoken or written language and interpret the user's intent to request a route to a location in a nearby city. NLP is a subset of artificial intelligence (AI) that focuses on enabling machines to understand human language. While AI and machine learning (ML) are also related to NLP, they are not the specific technology used to interpret and respond to user requests in this scenario. The Internet of Things (IoT) is a different type of technology that involves connecting everyday devices to the internet to enable communication and automation.

Question 14

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?
A) Shipping clerk
B) General manager
C) Customer service representative
D) Delivery driver

Accepted Answer

The customer service representative is the best person to contact as they are in charge of handling customer inquiries and complaints, and can assist with tracking down missing items or arranging for replacements to be sent. The shipping clerk may not have information on an individual order, the general manager may not be involved in day-to-day operations, and the delivery driver may have already completed their delivery and may not be able to assist with resolving the issue.

Question 15

Which of the following is NOT a leading provider of PaaS and IaaS services?
A) Google
B) Microsoft
C) Amazon
D) Walmart

Accepted Answer

Walmart is not a leading provider of PaaS and IaaS services. Google, Microsoft, and Amazon are all major players in the cloud computing market, offering PaaS (Google App Engine, Microsoft Azure, Amazon Web Services) and IaaS (Google Compute Engine, Microsoft Azure VMs, Amazon Elastic Compute Cloud) services.

Question 16

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?
A) Encrypt the file before saving it to OneDrive .
B) Save two copies of the file in OneDrive.
C) Share the OneDrive folder with a friend.
D) Save a copy of the file on her local hard drive.

Accepted Answer

Saving a copy of the file on her local hard drive provides a backup in case something happens to her cloud storage space.

Question 17

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?
A) Unique selling proposition
B) Internet-native selling
C) Omnichannel strategy
D) E-commerce website

Accepted Answer

Nadine is benefiting from an omnichannel strategy, which involves the use of multiple channels (in this case, email and text) to reach and engage with customers. This approach aims to provide a seamless and personalized shopping experience across all channels.

Question 18

What special technology allows computers to perform the intense processing needed to perform machine learning?
A) PCI
B) ANN
C) NLP
D) IoT

Accepted Answer

ANN (Artificial Neural Networks) is a special technology that allows computers to perform the intense processing needed to perform machine learning. ANNs are designed to simulate the way the human brain analyzes and processes information, which makes them particularly effective for tasks such as image recognition, natural language processing, and predictive analytics. PCI (Peripheral Component Interconnect) is a standard interface for connecting peripheral devices to a computer. NLP (Natural Language Processing) is a technology used to analyze and interpret human language. IoT (Internet of Things) is a network of physical devices, vehicles, and other objects that are embedded with sensors, software, and other technologies to enable them to connect and exchange data.

Question 19

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?
A) B2G
B) B2B
C) C2C
D) B2C

Accepted Answer

B2B stands for Business-to-Business, which refers to transactions between businesses. In this case, Hana's coffee shop, which is a business, received cleaning supplies from another business, making it a B2B transaction.

Question 20

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.
A) storage
B) CRM
C) email
D) ERP

Accepted Answer

A cloud-based CRM (Customer Relationship Management) service allows Jake to access and manage customer data and transactions from anywhere with an internet connection, making it ideal for his travel needs as a sales rep. Storing data and using email services do not necessarily provide the same functionality as a CRM for managing sales transactions. ERP (Enterprise Resource Planning) software is more geared towards managing business processes and operations, rather than sales data specifically.

Quiz 7: Technology and IT: From CAM to IoT and Digital Citizenship

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she's away from home?

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stay s on the track . What kind of learning model is Janelle's car using?

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

What technology allows Siri to understand you when you request a route to a location in a nearby city?

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?

Which of the following is NOT a leading provider of PaaS and IaaS services?

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

What special technology allows computers to perform the intense processing needed to perform machine learning?

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.