Themes that recur frequently in the discussion of customer service include:
A)the high cost of exceptional customer care.
B)the need to invest time and resources in providing good customer care.
C)the recognition that quality management concepts are ineffective in the area of customer service.

Question

Quizplus · Accepted Answer

The need to invest time and resources in providing good customer care is a common theme in discussions of customer service. This is because providing good customer service requires effort and investment, such as training employees, implementing efficient systems, and using technology to improve the customer experience. The other options, the high cost of exceptional customer care and the ineffectiveness of quality management concepts in customer service, are not necessarily recurring themes in customer service discussions.

Themes That Recur Frequently in the Discussion of Customer Service