Among the benefits that exceptional customer service confers on enterprises that can deliver it are:
A)elimination of the need for measuring customer satisfaction.
B)sustainable competitive advantage.
C)decreased cost of customer acquisition.

Question

Quizplus · Accepted Answer

Exceptional customer service can provide a sustainable competitive advantage for businesses as it creates loyalty, positive word of mouth, and repeat business. However, it does not necessarily eliminate the need for measuring customer satisfaction or decrease the cost of customer acquisition.

Among the Benefits That Exceptional Customer Service Confers on Enterprises