Which of the following is a true statement about what consumers want compared to what they usually get in terms of customer service?
A)The first thing they want is their money back
B)There is a wide gap between what customers want and what they get
C)They want to be able to submit negative product reviews

Question

Quizplus · Accepted Answer

Studies have shown that there is often a significant gap between what customers want in terms of customer service and what they actually receive. This can include things like timely and personalized responses, easy issue resolution, and proactive communication. While refunds or returns may be a priority for some customers, it is not universally the first thing they want. Similarly, while some customers may appreciate the ability to submit negative reviews, this is not necessarily a universal desire either.

Which of the Following Is a True Statement About What