Which of the following are true statements about customer experience on a website?
A)Customer experience describes what happens to users on a single visit to a site.
B)Marketers can do little to affect the nature of customer experience on a website.
C)The components of good customer experience may be different in various channels.

Question

Quizplus · Accepted Answer

Good customer experience can vary depending on the channel or platform the user is accessing. While a single visit to a site can contribute to the overall customer experience, it is not the only factor. Marketers have the ability to create and improve upon the components of customer experience on their website through design, functionality, content, and user engagement.

Which of the Following Are True Statements About Customer Experience