Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at a military installation. Ms. Wilson serves as a primary point of contact between enrollees and the TRICARE system and answers enrollees' questions about plan options, eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves as a

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The description of Serena Wilson's role indicates that she is serving as a beneficiary services representative, as she is the primary point of contact between enrollees and the TRICARE system to answer questions about plan options, eligibility, provider selection, and claims. The other options (lead agent, health plan support contractor, primary care manager) do not accurately describe her role based on the information given.

Serena Wilson, a Registered Nurse, Is Employed at a TRICARE