An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?

Question

Quizplus · Accepted Answer

A histogram is the most appropriate quality tool to show the level of variability as it displays the distribution of data in a visual format, highlighting differences in delivery time. A Pareto chart and a scatterplot are useful for identifying the most frequent causes or correlations between variables, respectively. A check sheet is used to gather data and organize it, but it does not provide a visual representation of variability.

An Operations Manager Wants to Measure Variability in the Delivery