Which of the following would be a suitable performance measure of Internal Business Processes within Kaplan and Norton's 'Balanced Scorecard' model?
A) Reduction in manufacturing cycle times.
B) New products developed.
C) Increase in market share.
D) Higher P/E ratio.

Question

Quizplus · Accepted Answer

Reduction in manufacturing cycle times is a measure of internal business processes, as it measures the efficiency of the production process.

Which of the Following Would Be a Suitable Performance Measure