Part of organizational development is a commitment to quality. One of the quality pioneers you should be familiar with is Philip B. Crosby. Which one of Crosby's absolutes of quality management is revealed below?
A) Quality is planned into a project, not inspected in.
B) Quality must be defined before it can be achieved.
C) Quality is achieved by prevention, not appraisal.
D) Quality costs less than rework.
Correct Answer:
Verified
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