During a lessons learned session, stakeholders had a heated discussion on the performance measures being employed and why they are necessary. The business analyst (BA) explained that performance measures are required to:
A) evaluate whether the required return on investment is met.
B) gather insights into the value provided by a solution.
C) decide if similar projects should be taken up again.
D) verify that organizational resources were spent wisely.

Question

Quizplus · Accepted Answer

Process performance measures are parameters that are used to identify process improvement opportunities. Process performance measures are defined and deployed to ensure that processes are aligned to the business needs and strategic objectives of the organization. Process performance measures can address many aspects of a process including quality, time, cost, agility, efficiency, effectiveness, responsiveness, adaptability, flexibility, customer satisfaction, velocity, variability, visibility, variety, rework, and volume. Many of the process performance measures seek to measure the effectiveness and efficiency of the process as well as the degree to which the process goals are achieved.

During a Lessons Learned Session, Stakeholders Had a Heated Discussion