As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app. From which level did the business need originate?
A) Middle management
B) External drivers
C) Bottom up
D) Top down

Question

Quizplus · Accepted Answer

A business need may be identified at many different levels of the enterprise: From the top-down: a strategic goal that needs to be achieved. From the bottom-up: a problem with the current state of a process, function or system. From middle management: a manager needs additional information to make sound decisions or must perform additional functions to meet business objectives. From external drivers: customer demand or business competition in the marketplace.

As Part of a Strategic Initiative, a Bank Decides to Expand