You work as a business analyst for u Certify Inc. You have been assigned the task to implement the job shadowing process. Which of the following statements are true regarding the job shadowing process? Each correct answer represents a complete solution.
A) The job shadowing process is a part of business analysis planning and monitoring activities.
B) In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work.
C) In this process, the observer has to understand their work process for better assessment of the modifications of the work required.
D) Job shadowing is an elicitation process that is a part of job observation.

Question

Quizplus · Accepted Answer

Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work. The observer has to understand their work process for better assessment of the modifications of the work required. The following are the approaches for this technique: Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while the user is working. Active/Visible. In this approach, the observer does ask questions from the user about his work even when the user is working.

You Work as a Business Analyst for U Certify Inc