Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Name: Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Look-Ahead Interflow allows call centers to compare the load and availability of different sites before routing calls, thus improving ACD load-balance.

Which Type of Virtual Routing Allows Calls Among Call Centers