Which two statements describe the benefits of using Expert Agent Selection (EAS) ? (Choose two.)
A) It enables recorded announcements to be played to incoming calls.
B) It provides options for selecting among available agents with the same skill.
C) It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D) It provides basic reporting on Vectors, Agents, and Trunk Groups.
E) It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
Correct Answer:
Verified
Q2: Which vector object can replace the Time
Q3: You need to troubleshoot your Best Services
Q4: A customer has the Elite Call Center
Q5: For a Split Day report, how many
Q6: A customer wants to routinely monitor their
Q8: Which type of virtual routing allows calls
Q9: A customer is currently using the Communication
Q10: When a customer upgrades from Basic Avaya
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents