Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)
A) The agents are on calls from another split.
B) The agents are on outgoing calls.
C) The agents are dialing a number to place a call or activate a feature.
D) An ACD call is ringing at their telephone.
E) The agents have pressed their aux work button.
Correct Answer:
Verified
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A)
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