A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?
A) Agent Stations
B) Vectors
C) Skills
D) Hunt Groups
Correct Answer:
Verified
Q21: A supervisor wants their agents to automatically
Q22: Which option describes a feature access code?
A)
Q23: Which two statements describe why the agent's
Q24: Which three features on the Vector Directory
Q25: An Elite Call Center agent is assigned
Q27: A call center operations manager wants agents
Q28: Customers need to use the extension 5004
Q29: Agents/supervisors want to have the ability to
Q30: A customer wants the ability to track
Q31: Which scope is defined by the time-of-day
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