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Which Two Statements About Database Integration in the IP Office

Question 5

Multiple Choice

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)


A) Customers are directed to agents dependent on the agents priority.
B) Customers are directed to agents dependent on the information they input.
C) Customers are directed to agents dependent on time of day.
D) Customers are directed to agents dependent on number they are calling from.

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