Question 1

View the Exhibit.  Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag?

Accepted Answer

A

Question 2

When creating a report, where can you indicate to run automatically for emailing to a supervisor?

Accepted Answer

The Configuration screen under the Service menu typically allows for setting up automated tasks, such as scheduling reports to be emailed.

Question 3

What would you use to import IPOCC licenses?

Accepted Answer

WebLM (Web License Manager) is used to import and manage licenses for IPOCC (IP Office Contact Center).

Question 4

You have successfully deployed an IPOCC server in the customer's virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office Contact Center Reference Configuration document. Which two tasks do you need to complete before importing the customer intonation into IPOCC? (Choose two.)

Accepted Answer

The answer of You have successfully deployed an IPOCC server...

Question 5

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

Accepted Answer

The answer of Which two statements about Database integration in...

Question 6

You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer. Which screen in WebLM will show you this information?

Accepted Answer

The answer of You have entered your licenses successfully, and...

Question 7

You have completed the Avaya_IP_Office_Contact_Center_Configuration.xlsm workbook and are ready to launch the DataImport.exe file. Which two passwords are required to execute the DataImport.exe successfully? (Choose two.)

Accepted Answer

The answer of You have completed the Avaya_IP_Office_Contact_Center_Configuration.xlsm workbook and...

Question 8

View the Exhibit.  Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

Accepted Answer

The answer of View the Exhibit.  Refer to the...

Question 9

With respect to IP Office Contact Center Release 9.1.6 and above, which three parameters are not contained in the import excel spreadsheet and must be configured in the User Interface after the import? (Choose three.)

Accepted Answer

The answer of With respect to IP Office Contact Center...

Question 10

Which three preconditions must be met to import the configuration data in the IP Office Contact Center? (Choose three.)

Accepted Answer

The answer of Which three preconditions must be met to...

Question 11

Where can you create new chat scripts?

Accepted Answer

Chat scripts are typically created under the "Configuration/Chat scripts" section, which is specifically designated for managing chat scripts.

Question 12

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Accepted Answer

The answer of In a historical report, where does Avaya...

Question 13

For which purpose would you assign an Address book to a Profile?

Accepted Answer

Assigning an Address book to a Profile allows only specified agents to use that Address book, ensuring that only authorized personnel have access to certain contact information.

Question 14

You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements. During the installation of the IPOCC software from the DVD, which password do you need to create?

Accepted Answer

During the installation of the IPOCC software, you need to create the IPOCC Administrator password to manage and configure the IPOCC system.

Question 15

When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows. What is the title for this type of section of task flow?

Accepted Answer

The answer of When creating task flows, you can create...

Question 16

When a software component stops working, which IPOCC component tries to get it going again?

Accepted Answer

The Watchdog component is responsible for monitoring software components and attempting to restart them if they stop working.

Question 17

Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?

Accepted Answer

The answer of Historical reports can be scheduled to email...

Question 18

In which section can you enable the ability to change topic names?

Accepted Answer

The answer of In which section can you enable the...

Question 19

Prior to using the dataimport.exe file, which action should you perform?

Accepted Answer

The answer of Prior to using the dataimport.exe file, which...

Question 20

How can you see if your address book has imported successfully?

Accepted Answer

The import log in the address book menu will show the status of the import process, and refreshing it will provide the most current information on whether the import was successful.

Exam 11: Avaya Converged Platform Support

View the Exhibit. Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag?