Question 1

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Accepted Answer

To set up scheduled backups to a network location, you need to create a shared directory on a networked logical drive to store the database backup (A) and use the Database Maintenance utility to schedule the backup (C).

Question 2

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC). Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

Accepted Answer

C

Question 3

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Accepted Answer

B,C,D

Question 4

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

Accepted Answer

The answer of You are installing a SIP-based Avaya Aura...

Question 5

After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet. What is a valid name for the site specific patch?

Accepted Answer

The site-specific patch should have the same major, minor, and maintenance version numbers as the currently installed service pack, with an increment in the patch number. Option D follows this pattern.

Question 6

After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Accepted Answer

The answer of After the Avaya Aura Media Server High...

Question 7

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

Accepted Answer

Database shadowing in Avaya Aura Contact Center High Availability does not work if the time difference between the active and standby server databases is greater than 24 hours.

Question 8

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?

Accepted Answer

The answer of A customer has installed Avaya Aura Contact...

Question 9

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Accepted Answer

The answer of You are deploying Avaya Agent Desktop (AAD)...

Question 10

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)

Accepted Answer

The answer of In a Mission Critical AACC High Availability...

Question 11

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?

Accepted Answer

The System Control and Monitor utility is specifically designed to manage and control Avaya Aura Contact Center services, including shutting them down for maintenance tasks like database restoration.

Question 12

After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Accepted Answer

The correct menu options to perform a backup in the Contact Center Database Maintenance utility are "Backup Location" to specify where the backup will be stored, and "Immediate Backup" to start the backup process immediately.

Question 13

On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

Accepted Answer

The answer of On which servers is the Enable Switchover...

Question 14

During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Accepted Answer

The Avaya Aura Contact Center Ignition Wizard is the tool that launches after the UniversalInstaller configuration is successfully completed, guiding users through the initial setup process.

Question 15

You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?

Accepted Answer

The answer of You have created a new application (script)...

Question 16

After completing the Avaya Aura Contact Center installation, you want to display the installation log. What is the path to the log?

Accepted Answer

The installation log for Avaya Aura Contact Center is typically located at D:\Avaya\Logs\Sysops.

Question 17

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

Accepted Answer

The Web Based Statistics feature is enabled from the CCMA (Contact Center Manager Administration) under the Launchpad, specifically in the Configuration section for Agent Desktop Configuration.

Question 18

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect?

Accepted Answer

The CCMS SDP_Service, or Statistical Data Propagator Service, is responsible for handling multicast data. Restarting this service will apply the new multicast time to live value.

Question 19

Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?

Accepted Answer

Avaya recommends inserting the Contact Center DVD directly into the server's DVD drive for installation to ensure a stable and direct installation process.

Question 20

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

Accepted Answer

The answer of A systems engineer has just completed a...

Exam 1: Avaya Aura Contact Center Administration