Solved

To Instruct the Agent to Give Information to Certain Callers

Question 42

Multiple Choice

To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen. Which realtime element is used to achieve this?


A) Direct Call Element
B) Customer History Element
C) Internet Browser Element
D) Value Element

Correct Answer:

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