Which of the following processes are performed by the service desk? 1. Capacity management
2) Request fulfillment
3) Demand management
4) Incident management
A) All of the above
B) 3 and 4 only
C) 2 and 4 only
D) 2 only

Question

Quizplus · Accepted Answer

The service desk primarily handles request fulfillment and incident management, focusing on addressing user requests and resolving incidents. Capacity and demand management are typically handled by other IT service management processes.

Which of the Following Processes Are Performed by the Service