Which of these recommendations is best practice for service level management? 1. Include legal terminology in service level agreements (SLAs)
2) It is NOT necessary to be able to measure all the targets in an SLA
A) 1 only
B) 2only
C) Both of the above
D) Neither of the above

Question

Quizplus · Accepted Answer

Including legal terminology in SLAs can complicate understanding and management, and it is essential to measure all targets in an SLA to ensure accountability and performance tracking.

Which of These Recommendations Is Best Practice for Service Level