Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident
2) Chronological order of steps to resolve the incident
A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above

Question

Quizplus · Accepted Answer

The chronological order of steps to resolve the incident should be documented in an incident model to ensure consistent and efficient handling of similar incidents. The SLA details are typically documented elsewhere, such as in service management documentation.

Which of the Following Should Be Documented in an Incident