Where should the following information be stored? 1. The experience of staff
2) Records of user behaviour
3) Supplier's abilities and requirements
4) User skill levels
A) The forward schedule of change
B) The service portfolio
C) A configuration management database (CMDB)
D) The service knowledge management system (SKMS)

Question

Quizplus · Accepted Answer

The service knowledge management system (SKMS) is designed to store and manage knowledge, including staff experience, user behavior records, supplier information, and user skill levels, making it the appropriate choice for storing this type of information.

Where Should the Following Information Be Stored? 1