What must a service level agreement (SLA) define?
A) Legally binding contractual responsibilities or both parties
B) Legally binding contractual responsibilities of just the IT service provider
C) Key service targets and responsibilities of both the IT service provider and customer
D) Key service targets and responsibilities of just the IT service provider

Question

Quizplus · Accepted Answer

An SLA must define key service targets and responsibilities of both the IT service provider and the customer to ensure mutual understanding and agreement on service expectations.

What Must a Service Level Agreement (SLA) Define