Which list includes information that would be collected when any incident is first logged?
A) Unique reference number, escalation activity, incident priority
B) Unique reference number, incident priority, description of symptoms
C) Escalation activity, closure category, resolution date and time
D) Closure category, description of symptoms, resolution date and time
Correct Answer:
Verified
Q409: How should entries in the CSI register
Q410: Which service lifecycle stage provides the following
Q411: Where are the details of core and
Q412: Which document shows a detailed analysis of
Q413: What must a service level agreement (SLA)
Q415: Which statement about services is CORRECT?
A) External
Q416: Which process monitors and improves the performance
Q417: Which BEST describes a situation in which
Q418: What is used to control a process?
A)
Q419: Which process is responsible for managing all
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