What guidance does ITIL give on the frequency of production of service reporting?
A) Service reporting intervals must be defined and agreed with the customers
B) Reporting intervals should be set by the service provider
C) Reports should be produced weekly
D) Service reporting intervals must be the same for all services

Question

Quizplus · Accepted Answer

ITIL suggests that service reporting intervals should be defined and agreed upon with the customers to ensure they meet the needs and expectations of both parties.

What Guidance Does ITIL Give on the Frequency of Production