Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests
2) Providing first-line investigation and diagnosis
3) Restoring service
4) Implementing all standard changes
A) All of the above
B) 1, 2 and 3 only
C) 2 and 4 only
D) 3 and 4 only

Question

Quizplus · Accepted Answer

A service desk typically logs incidents and service requests, provides first-line investigation and diagnosis, and works to restore service. Implementing all standard changes is not typically a service desk responsibility.

Which of the Following Activities Are Performed by a Service