Which statement about Service Level Agreements (SLAs) is CORRECT?
A) They must contain legal wording because of their importance
B) There should always be a separate SLA for each specific customer
C) The wording must be clear and concise to allow no room for ambiguity
D) Changes to the SLA can only be requested by the customer
Correct Answer:
Verified
Q495: Which is NOT within the scope of
Q496: To add value to the business, what
Q497: What are the two MAIN types of
Q498: Which statement about internal customers is CORRECT?
A)
Q499: Which statement BEST describes the purpose of
Q501: What is the BEST description of a
Q502: Third parties responsible for supplying goods or
Q503: Which process would you MOST expect to
Q504: A Service Level Agreement is?
A) The part
Q505: What is the BEST definition of an
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents