A Service Level Agreement is?
A) The part of a contract that specifies responsibilities of each party
B) An agreement between the Service Provider and their customer
C) An agreement between a Service Provider and an external supplier
D) An agreement between the Service Provider and an internal organization
Correct Answer:
Verified
Q499: Which statement BEST describes the purpose of
Q500: Which statement about Service Level Agreements (SLAs)
Q501: What is the BEST description of a
Q502: Third parties responsible for supplying goods or
Q503: Which process would you MOST expect to
Q505: What is the BEST definition of an
Q506: Service Acceptance criteria are used to?
A) Ensure
Q507: The MAIN purpose of the Service Portfolio
Q508: One of the five major aspects of
Q509: Which one of the following is a
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