Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
A) Business Objectives, IT Objectives, Process Metrics
B) Process Models, Goals and Objectives
C) Vision and Strategy, Tactical Goals and Operational Goals
D) Business and IT Strategy and Process Definitions

Question

Quizplus · Accepted Answer

The 7-step Continual Service Improvement (CSI) process begins with identifying the Vision and Strategy, Tactical Goals, and Operational Goals to ensure alignment with business objectives and to guide the improvement efforts effectively.

Before Embarking on the 7-Step Continual Service Improvement (CSI) Process