Which statements about best practice is MOST correct?
A) Customers are a source of best practice and will advise service providers how it should be implemented
B) Internal experience is the only source of best practice because it is developed within the service provider
C) ITIL is a source of best practice and is validated across a wide set of environments and situations
D) Suppliers are a source of best practice and they will improve the services delivered by a service Provider
Correct Answer:
Verified
Q511: Staff in an IT department are experts
Q512: Which of the following statements is CORRECT?
Q513: Which of the following would NOT be
Q514: What is the definition of an Alert?
A)
Q515: Who is responsible for ensuring that the
Q517: What is the name given to the
Q518: Which of the following describes risk proximity?
A)
Q519: Which describes a proactive trigger for problem
Q520: Application Management plays a role in all
Q521: Which is NOT a sub-process of capacity
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