What is the definition of a known error?
A) An unplanned interruption to a service, or reduction in the quality of a service
B) A cause, or potential cause, of one or more incidents
C) A problem that has been analyzed and has not been resolved
D) Any change of state that has significance for the management of a service or other configuration item (CI)
Correct Answer:
Verified
Q68: Which is an example of a business
Q69: Which directly assists with the diagnosis and
Q70: What includes governance as a component?
A) Practices
B)
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Q72: Which practice needs people who understand complex
Q74: What is important for a 'continual improvement
Q75: Which guiding principle considers customer and user
Q76: Which is a purpose of the 'service
Q77: What describes the steps needed to create
Q78: Which term relates to service levels aligned
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