Which is a key requirement for a successful service level agreement (SLA) ?
A) Using individual metrics that relate to the service catalogue
B) Using bundled metrics to relate performance to outcomes
C) Using single-system-based metrics that relate to outputs
D) Using an agreement between the service provider and service supplier
Correct Answer:
Verified
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A) Assurance that a product
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Q70: What includes governance as a component?
A) Practices
B)
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Q75: Which guiding principle considers customer and user
Q76: Which is a purpose of the 'service
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