Which of these activities is carried out as part of 'problem management'?
A) Creating incident records
B) Diagnosing and resolving incidents
C) Escalating incidents to a support team for resolution
D) Trend analysis of incident records
Correct Answer:
Verified
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Q62: Which ITIL practice has the purpose to
Q63: Which is handled as a service request?
A)
Q64: What is used to link activities within
Q65: Which statement about the automation of service
Q67: What is warranty?
A) Assurance that a product
Q68: Which is an example of a business
Q69: Which directly assists with the diagnosis and
Q70: What includes governance as a component?
A) Practices
B)
Q71: Which is a key requirement for a
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